Why is Celtic WebMerchant not available by phone?

Celtic WebMerchant does not offer telephone customer service.

A large part of the team is neurodiverse, including people with autism and ADHD.
Telephone contact can be burdensome for them and less suitable for effective work.

Therefore, communication via email has been chosen.
Email better suits a work environment that considers neurodiversity.

Advantages of email contact:

• Employees can carefully read and respond to messages
  
• There is time to verify information
  
• Responses are clear and complete
  
• Communication remains organized and traceable

This way, customer service can be conducted consistently and reliably.