How do the lowest price guarantee and best service guarantee work?
At Celtic WebMerchant, we offer both a lowest price guarantee and a best service guarantee to provide you with the best experience.
Lowest Price Guarantee
Our system scans the internet 24 hours a day to ensure our prices are the lowest. In the unlikely event that you find the same item cheaper elsewhere, we will adjust the price for you immediately if it meets the following conditions:
- Legitimate company: The product is sold by a legitimate company in the EU or the UK, and not by a scam website.
- Product status: The item must be exactly the same and must not be second-hand, on sale, or on offer (where the price is more than 20% lower than our selling price).
- Type of product: The guarantee does not apply to sharp weapons.
- Availability: The product must be immediately available from the competitor.
- Price comparison: We compare the price including VAT and shipping costs with the competing consumer price.
- Region: This guarantee is valid for our customers within the European Union.
Best Service Guarantee
We understand that communication is essential for a good experience. Therefore, in addition to the sharpest price, we also offer the best service:
- Fast communication: Where you sometimes have to wait days with other online stores, we promise to respond significantly faster than competing companies.
- Expertise: Our service is supported by the knowledge of experienced LARPers and re-enactors who can advise you on your purchase.
- Reliability: As an official dealer of top brands and partner of EU makers, we guarantee a solid and controlled product.
If you see a lower price that meets the conditions, please report it to us immediately so we can correct it for you.