Can I use the free shipping code from the ‘Did you forget something’ email for my first order?

No, this is not possible. Here are the reasons why:

• The code from the email with the subject 'Did you forget something?' is an extra service.
• This service is intended for a new, second order.
• The code is meant for customers who forgot to add a product to their first package.
• The code is not a general discount for the first order.

Why can't we make an exception?

• If the code is used for other purposes, Celtic WebMerchant may not be able to offer this service in the future.
• The rules for using this code are set to keep the service available for all customers.