Celtic WebMerchant
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Order & payment
Shopping cart
- My products have disappeared from the shopping cart. What can I do?
- I want to increase the quantity of a product in my shopping cart, but it’s not working
- How long do items stay in my shopping cart?
- Can I save my shopping cart and come back later to check out?
- Why are items no longer available in my shopping cart?
- Why do I see prices in a different currency in my shopping cart?
Order
- What do we consider a business order?
- Is it possible for Celtic WebMerchant to create an order for me via an email request?
- Which information is required to place an order?
- What additional information is required for a business order?
- Information About Emails
- Why can't I place an order from my country?
Age verification
- What is age verification?
- Why is age verification necessary?
- How does age verification work?
- Can I cover parts of my ID when emailing it?
- Can you order an age-restricted product with an expired ID?
- Who needs to have their ID verified when the billing and delivery addresses are under different names?
Payment methods
- What well-known and reliable payment options are available?
- What should I do if my payment has failed?
- When Will You Receive a Refund?
- What should I do if I receive a payment reminder from Celtic WebMerchant?
- I keep receiving payment reminders, but I have already paid.
- What should I do if I see unauthorized payments?
VAT & import
- Where can I find my VAT invoice?
- Are VAT charges already included in the prices shown on the website?
- When do you see prices excluding VAT?
- How do you know how much import duty you have to pay on a product?
- Can I place a VAT-free order as a business or foreign customer?
- I want to order VAT-free by providing a billing address outside the EU and a shipping address within the EU
Price
See all 11 articlesInvoicing
- Can I get an invoice for my order?
- Can I receive a credit invoice?
- What should I do if I haven’t received an order confirmation email?
- Can I download a payment receipt if I’ve lost it?
- Why is the amount on my bank statement different from the amount on the website?
- In which currency will I be billed?
Modify / cancel order
- Can I still modify my order?
- Can my order be combined with previous orders?
- Can I still change my address, choose a different delivery address, or pick-up point?
- Why did I receive an email about a refund even though I didn’t cancel my order?
- Why was my package shipped even though I emailed to cancel my order?
- What does it mean if I receive a message about a refund or credit invoice?
Discount & codes
See all 24 articlesStock & delivery time
- I received an email that an item in my order has a longer delivery time. When will the order be shipped?
- Where can I find the delivery time for an item?
- How can I tell if a product is in stock?
- What does the delivery time of my product mean?
- Are all products in stock at the Celtic WebMerchant warehouse?
- Why is the delivery time not the same every day?
Shipping
- Why can’t I select certain shipping methods at Celtic WebMerchant?
- Why are the shipping costs at Celtic WebMerchant higher because I live on an island?
- Will my Celtic WebMerchant package also be delivered on weekends?
- Why are my shipping costs at Celtic WebMerchant not free?
- What are the shipping costs?
- Why are shipping costs different for each country?
Website
- I see an error (bug) on the website. What should I do?
- What can I do if I don't like the appearance of the website?
- What should I do if I see an incorrect translation on the website?
- I see another website with photos from Celtic WebMerchant and lower prices. How is this possible?
- Why doesn’t the Celtic WebMerchant website work properly on my old phone or browser?
- Is Celtic WebMerchant a reliable online store?