Why did I receive a refund even though the item was available when I placed my order?

It’s possible that an item you ordered turns out to be unavailable after you’ve placed your order. This can happen due to a stock discrepancy or an error in the Celtic WebMerchant system.

There are two reasons why this might happen:

• Stock discrepancy: Sometimes an item is in the wrong place in our warehouse or is mislabeled. If we can’t find the item, we’ll ship the rest of your order right away. We’ll reorder the missing item and try to deliver it later. If our supplier no longer has the item, we’ll automatically refund your money. You’ll receive an email about this.
• IT error: For items with a delivery time of several business days, a technical error can occur. The item may accidentally be listed as “available to order” when it’s actually out of stock. In that case, we’ll refund your money right away.

Will I get a notification about the refund?

Yes, you’ll always receive a credit invoice by email if an item is unavailable and a refund is issued.

• Didn’t get a notification? Please check your spam or junk mail folder.
• The credit invoice is the official proof that we’ve refunded your money.

Can the missing item still be shipped later?

No, if you’ve already been refunded, the order for that item has been permanently canceled. This only happens when we’re certain we can no longer supply the product.