Can Celtic WebMerchant guarantee a fixed delivery date?

No, we can't guarantee a fixed delivery date. We do our best to ship orders quickly, but there are factors beyond our control. This is especially true for products that are out of stock (backorders) or for international shipments.

Order Tips

• Order well in advance of your event.
• Pay close attention to the delivery times listed on the website.
• If you need your order urgently, only choose products that are in stock.
• If you're unsure, contact customer service before ordering.
• Keep in mind that delays are possible.

Factors That Can Cause Delays

• Customs: Celtic WebMerchant is based in the Netherlands. The time customs need for checks outside the EU is unpredictable.
• Carrier: Carriers can experience delays due to circumstances beyond their control, such as bad weather or busy periods like Christmas.
• Local holidays: These can delay your package by a few days.

What to Do If Your Package Is Late?

Is your package not arriving in time for your event? You have two options:

• Keep the products for a future event.
• Return the package. You can also refuse the package at the door, and it will be sent back to our warehouse.