Can Celtic WebMerchant guarantee a fixed delivery date?

No, we cannot guarantee a fixed delivery date. We do our best to deliver orders quickly, but there are factors beyond our control. This is especially true for products that are not in stock (backorders) or for international shipments.

Advice for Orders

• Order well in advance for an event.
• Pay close attention to the delivery times on the website.
• For urgent orders, only order products that are in stock.
• If in doubt, contact customer service in advance.
• Be aware of possible delays.

Factors Causing Delays

• Customs: Celtic WebMerchant is based in the Netherlands. The time customs takes for checks outside the EU is unpredictable.
• Carrier: A carrier may experience delays due to force majeure. Examples include bad weather conditions or busy periods around Christmas.
• Local holidays: these can delay your package by a few days.

What to Do if the Package is Late?

Is the package not on time for your event? Then you have two options:

• You keep the products for a future event.
• You return the package. You can also refuse the package at the door, and it will be returned to our warehouse.