Waarom gebruikt Celtic WebMerchant een AI voor de klantenservice?

Actually, you are not simply being helped by a computer, but by the combined knowledge of people with almost 20 years of experience in the world of LARP and re-enactment. This is how it works with us:

• The voice of the experts: We have written more than 500 pages of detailed instructions for the AI. These are entirely based on the years of practical experience of the owners of Celtic WebMerchant. So when you talk to the AI, you are essentially reading the answers and tone that we have personally established.
• Experience in product advice: The advice on products and historical context is also written by us from our expertise in living history. The AI does nothing more than match your specific question with the right information from our extensive 'manual'.
• Focus on depth: In customer service, we notice that many questions are similar. By using the AI for these common questions, our staff has more time to focus on complex issues and the expansion of our range. This way, you get an immediate answer, with the quality you are used to from us.
• Always a backup: If the AI cannot help you further, your question will still be directly forwarded to one of our customer service staff.

Even this answer you are reading now has been personally written by us to explain how we use technology to improve our service without losing human expertise.