I see another website with photos from Celtic WebMerchant and lower prices. How is this possible?

These are fraudulent websites. These websites are not part of our company. There are currently fake websites online using our photos to mislead customers. Please note the following facts:

• Only the domain name celticwebmerchant belongs to our company.
• Other names or variations of this name are not associated with us.
• The prices on these sites are often extremely low to lure customers in.
• The police have already been notified, but these websites are often operated from Asia. Because of this, the police can do little about it.

What should I do if I end up on a fake website?

It's important to protect your information. Follow these rules:

• Don't enter payment information: Never provide your bank or credit card details on these websites.
• Don't enter personal information: Your information could be used for criminal purposes.
• Leave the website: Immediately close the browser tab.

How can I recognize a fraudulent website?

You can spot a fake website by looking for the following signs:

• The banners: Images and banners look fake or are made with AI.
• No reviews: There are no real customer reviews to be found.
• The address: Check the address in the contact details. It's often a residential address, an incorrect address, or a hotel instead of a business location.
• Strange text: The text on the website contains many errors or is oddly translated by AI.
• Extremely low prices: Are the prices on the website too good to be true? They probably are.

Can Celtic WebMerchant help me if I entered my information on a fake website?

No, Celtic WebMerchant cannot help you in this situation. Here’s why:

• No connection: The fraudulent websites have no contact with our company.
• No responsibility: We are not responsible for the actions of these websites.
• No access: We have no access to the systems of these other websites.
• No influence: We cannot remove your information from those sites or get your money back.

What should I do if I entered my information?

If you’ve become a victim of fraud, you need to take action yourself. Follow these steps:

• Contact the police: Report the fraud.
• Contact your bank: Block your debit or credit cards if necessary.

Report the website: You can report the fake website to organizations that fight online fraud.