Why doesn't the Celtic WebMerchant website work well on my old phone or browser?

This can happen if your device's technology is no longer supported. This has the following reasons:

• New technologies: The website uses modern techniques for secure payments and displaying images.
• Security: Older browsers no longer receive security updates. To protect your data, the website sometimes blocks access for insecure browsers.
• Speed: Old phones often do not have enough memory to load the interactive parts of the webshop.

How can I solve this problem?

Celtic WebMerchant cannot adjust your device's settings remotely. You can try the following steps yourself:

• Update the browser: Check in the app store if a new version of your browser (such as Chrome or Safari) is available.
• Use another device: Try placing the order on a computer or a newer tablet.
• Clear cookies: Sometimes it helps to clear the temporary internet files from your phone.

Can Celtic WebMerchant adjust the website for my old phone?

No, this is not possible. This has the following reasons:

• The website must work optimally for the majority of visitors.
• Adjusting the technology to old standards would make the website unsafe for all customers.
• The company has no influence on the software updates of phone manufacturers.