Why doesn’t the Celtic WebMerchant website work properly on my old phone or browser?

This can happen if your device’s technology is no longer supported. Here’s why:

• New technologies: The website uses modern technology for secure payments and displaying images.
• Security: Older browsers no longer receive security updates. To protect your data, the website may block access from unsafe browsers.
• Speed: Older phones often don’t have enough memory to load the interactive parts of the webshop.

How can I fix this problem?

Celtic WebMerchant can’t change your device’s settings remotely. You can try the following steps yourself:

• Update your browser: Check your app store to see if there’s a new version of your browser (like Chrome or Safari) available.
• Use another device: Try placing your order on a computer or a newer tablet.
• Clear cookies: Sometimes it helps to clear your phone’s temporary internet files.

Can Celtic WebMerchant adjust the website for my old phone?

No, that’s not possible. Here’s why:

• The website needs to work optimally for the majority of visitors.
• Changing the technology to older standards would make the website unsafe for all customers.
• The company has no control over software updates from phone manufacturers.