Are all reviews published, including negative ones?

Yes, negative reviews are also published by us, as long as they comply with the guidelines of our review policy. We manually check each review before it becomes visible on the website.

However, a negative review may be rejected in the following cases:

• No product content: The review is about delivery or customer service instead of the product itself.
• Incidental errors: The review describes an incidental production error that is not representative of the product type as a whole.
• Incorrect information: The text contains demonstrably incorrect or misleading information.
• Inappropriate tone: The review is offensive or insufficiently substantiated.
• Incorrect use: The negative experience is the result of incorrect application of the product.
• Judgment too subjective: for example, the product was not what you were looking for or needed.

Because we verify each review based on the order number, you are assured that both positive and negative reviews come from customers who have actually purchased the product.