Waarom ontvang ik een terugbetaling terwijl het artikel beschikbaar was tijdens het bestellen?

It may happen that an item is not available after you have ordered. This is due to a stock discrepancy or an error in the Celtic WebMerchant system.

There are two reasons why this happens:

• Stock discrepancy: Sometimes an item is in the wrong place in our warehouse or is mislabeled. If we cannot find the item, we will send the rest of your order. We will reorder the missing item and try to deliver it later. If our supplier no longer has the item, we will automatically refund the amount. You will receive an email about this.
• IT error: For items with a delivery time of several working days, a technical error may occur. The item is then mistakenly marked as 'orderable' while it is no longer available. In that case, we will refund the amount immediately.

Will I receive a notification about the refund?

Yes, you will always receive a credit invoice via email if an item is not available and a refund is issued.

• Haven't received a notification? Then check your spam folder.
• The credit invoice is the official proof that we have refunded the money to you.

Can the missing item still be sent?

No, if the amount has already been refunded, the order for that item is definitively canceled. This only happens when we are certain that we can no longer deliver the product.