May I use the product after I have reported a warranty claim?
No, you should not use the product once you have detected a defect and wish to file a warranty claim.
Here are the main reasons why you should leave the item in its unchanged state:
- Claim invalidation: If you continue to use the product after the damage has occurred or been discovered, in most cases you will lose your right to a free replacement or full refund.
- Assessment of the cause: We need to be able to determine from photos or videos whether it is a production or material defect. Use can affect the original damage, making it impossible to reliably determine the true cause.
- Acceptance of the condition: Once you start using a product, we consider this as acceptance of the condition it is in.
- Consistency: When making a claim, we check whether the images match the explanation of use. Additional wear from continued use (such as burrs on a sword) may result in us rejecting the warranty request.
- Dangerous: it can be dangerous to use a product with manufacturing defects.
Our advice: Discover a defect? Stop using the product immediately and contact us with the necessary evidence.