Does damage from intensive use (such as reenactment battles) fall under the warranty?

No, damage resulting from intensive use, such as re-enactment battles, is not covered by the warranty. At Celtic WebMerchant, we make a clear distinction between a manufacturing defect and user damage:

• Manufacturing Defect (Warranty): These are defects that directly result from the production process, such as hairline cracks, metal fatigue, or construction errors. These defects are already embedded in the product before you start using it intensively.
• User Damage (No Warranty): This is damage that occurs due to the way the product is used. For re-enactment swords, nicks on the blade from steel-on-steel contact are a normal consequence of use and therefore fall under normal wear and tear or user damage.
• Armor and Impact: For armor as well, weapons are often designed to inflict damage. Damage from impact during battles is therefore not covered by the warranty.
• Wear and Tear: Every object has a usage period during which it wears out from use. Wear on rivets, leatherwork, or the blade from intensive battles falls under this normal wear and tear.

When you submit a warranty claim, it is important to explain in the exact context how the product was used and when you discovered the defect. We will then assess whether the defect is due to a material fault or the intensity of use.

Consistency of the Report
We check whether the submitted images match the explanation of the use. If we find that the photos do not match your description, we may reject the warranty request. For example, if you state that you have used a sword only once, but the blade is completely covered in nicks, this is not credible in the context of a manufacturing defect.