Can I claim warranty for a product I received as a gift?
Yes, you can claim a warranty for a product you received as a gift, provided the defect meets the warranty conditions.
Below are your options and the necessary steps:
How to submit the claim?
To process a warranty case, we need the following information:
- Order number: You need the original order number from the giver to verify the purchase in our system.
- Evidence: You must send clear photos or videos showing the defect.
- Context: You need to explain when the defect was discovered and how the product was used.
When is warranty not possible?
Please note that the warranty does not apply in the following cases:
- User damage: Damage from intensive use (such as burrs on a sword from re-enactment) is not covered.
- Poor maintenance: Issues like rust or leather drying out are your own responsibility.
- Modifications: If you have tried to modify or repair the gift yourself, the right to warranty is void.
- Wear and tear from normal use: Wear on leatherwork, rivets, and the normal weathering or drying out of leather in clothing and armor fall under the normal usage period and are not covered by the warranty.