What happens if I am not home at the time of delivery?

When the delivery person encounters a closed door, the next step depends on the policy of the specific delivery service in your region. Usually, one of the following options is chosen:

• Delivery to the neighbors: The delivery person tries to deliver the package to one of your direct neighbors. In that case, the delivery person should leave a note in your mailbox (or provide a notification in the app) indicating at which house number the product is located.
• Delivery to a pickup point: If delivery to the neighbors is not possible or not allowed, the package is taken to a nearby pickup point. You can usually collect it there the next business day with your ID.
• New delivery attempt: Some carriers simply try again the next business day at your address.

Taking control yourself

Once you have received the tracking code from us, you can usually make changes via the delivery service's own website or app before the delivery person arrives. You can often indicate there that the package should be delivered directly to a pickup point, or specify a particular location around the house where the delivery person may leave it (drop-off permission). We do not recommend drop-off permission, as it becomes difficult to get a refund if the package is stolen.

Important: The storage period

If your package ends up at a pickup point, pay close attention to the storage period (usually 7 days). If you do not collect the package in time, it will automatically be returned to us. The additional shipping costs for resending your order will then be at your own expense.