Celtic WebMerchant
Avoid waiting
Order status & package
Shipping process & order status
- Can you take a photo of the contents of my package before it is shipped?
- How do I know if my order has been successfully received by you?
- What do the different steps in live tracking mean?
- Waarom verandert de status van mijn bestelling niet in de live tracking?
- Is my package immediately handed over to the delivery service when the status in live tracking shows 'Shipped'?
- What emails will I receive about the shipping of my order?
Tracking emails
- I received an email that the Delivery has failed. What does that mean?
- I received an email that my package has been delivered. What does that mean?
- I received an email that I missed a Delivery Attempt. What does that mean?
- I received an email that my package is on its way. What does that mean?
- Why is my delivery day constantly changing in the UPS tracking email?
- What is the difference between live tracking and the courier service tracking?
Import & customs
- How does importing outside the EU work?
- My package has been with customs for a while, can I speed up this process?
- What happens if I refuse to pay import fees?
- Wat moet ik doen als ik verrast ben door importheffingen en niet wist dat Celtic WebMerchant in de Europese Unie gevestigd is?
- Who is responsible for the storage costs charged by customs or the carrier?
- I have a question about the amount of import duties I had to pay
Pickup point
- Wat is een afhaalpunt?
- How does pickup at a pickup point work?
- Can I have my package delivered to a pickup point?
- What should I bring when picking up my package at a pickup point?
- Can someone else pick up my order at the pickup point?
- Hoe lang wordt mijn bestelling bewaard voordat ik hem ophaal op het afhaalpunt?
Deviant delivery
- What is a delivery service and who is responsible for what?
- What should I do if a product is missing from my order?
- Wat moet ik doen als mijn pakket veel later komt dan de geschatte datum?
- Can I provide delivery instructions (not at door, with neighbor, pickup point)?
- I have given delivery permission and according to the tracking, my package has been delivered, but I can't find it?
- What happens if I am not home at the time of delivery?
Packaging
- How are the products from Celtic WebMerchant packaged?
- What does Celtic WebMerchant do with sustainability when packaging the products?
- How about damage to the packaging or other tape?
- What is not normal to see on the packaging upon receiving the package?
- Waarom zit er geen papieren pakbon in mijn pakket?
- Which products are shipped separately?