Celtic WebMerchant
Avoid waiting
Order status & package
Shipping process & order status
- How do I know if my order has been successfully received by you?
- What do the different steps in live tracking mean?
- Why doesn't the status of my order change in live tracking?
- Is my package immediately handed over to the delivery service when the status in live tracking is 'Shipped'?
- Which emails will I receive about the shipping of my order?
- On which days is Celtic WebMerchant closed?
Tracking emails
- I received an email that the Delivery has failed. What does that mean?
- I received an email that my package has been delivered. What does that mean?
- I received an email that I missed a Delivery Attempt. What does that mean?
- I received an email that my package is on its way. What does that mean?
- Why is my delivery day constantly changing in the UPS tracking email?
- What is the difference between live tracking and the tracking of the delivery service?
Import & customs
- How does importing outside the EU work?
- My package has been with customs for a while, can I speed up this process?
- What happens if I refuse to pay import fees?
- Wat moet ik doen als ik verrast ben door importheffingen en niet wist dat Celtic WebMerchant in de Europese Unie gevestigd is?
- Who is responsible for the storage costs charged by customs or the carrier?
- I have a question about the amount of import duties I had to pay
Pickup point
- Wat is een afhaalpunt?
- Hoe does picking up at a pickup point work?
- Can I have my package delivered to a pickup point?
- Wat moet ik meenemen als ik mijn pakket ga ophalen bij een afhaalpunt?
- Can someone else pick up my order at the pickup point?
- Hoe lang wordt mijn bestelling bewaard voordat ik hem ophaal op het afhaalpunt?
Deviant delivery
- What is a delivery service and who is responsible for what?
- What should I do if a product is missing from my order?
- What should I do if my package arrives much later than the estimated date?
- Can I provide delivery instructions (not at door, with neighbor, pickup point)?
- I have given drop-off permission and my package is marked as delivered according to the tracking, but I can't find it?
- What happens if I am not home at the time of delivery?
Packaging
- How are the products from Celtic WebMerchant packaged?
- What does Celtic WebMerchant do with sustainability when packaging the products?
- How about damage to the packaging or other tape?
- What is not normal to see on the packaging upon receiving the package?
- Why is there no paper packing slip in my package?
- Which products are shipped separately?