Wat moet ik doen als mijn betaling vastloopt tijdens het afrekenen?
It's frustrating when a payment gets stuck or the page stops loading. Follow these steps to check if your order was successful and to avoid duplicate payments:
Step 1: Be patient
Sometimes processing a transaction takes a little longer. Wait at least 2 to 3 minutes before taking further action.
- Important: Do not refresh the page or click the payment button multiple times. This can lead to a duplicate charge.
Step 2: Check your email
Look in your inbox (and spam box) to see if you have received an order confirmation from Celtic WebMerchant. If you have received it, the order was successfully placed and you don't need to do anything else.
Step 3: Check your bank account
Check if the amount has been deducted from your account. Sometimes the payment is technically successful, even if you didn't see a confirmation screen on the website.
Step 4: Try again
If you haven't received a confirmation and nothing has been deducted, you can try again:
- Close your browser completely and open a new session.
- Optionally use a different browser or device.
- Try a different payment method if the problem persists.
Helpful tip
After a failed attempt, you will always automatically receive an email from us. Use the link in this email to safely complete the payment.