What should I do if Klarna does not appear as a payment option?
It may happen that Klarna is not listed among the payment methods. This can have several causes. Check the following points:
1. Use of email address Klarna is only available if you check out with an email address. If you only enter a phone number at checkout, Klarna's payment options will not be displayed by Celtic WebMerchant.
2. Supported currencies You can only pay with Klarna if you check out in one of the following currencies: EUR, GBP, CHF, CZK, DKK, NOK, PLN, or SEK. If the webshop is set to another currency, Klarna is not available.
3. Automatic assessment by Klarna Klarna automatically determines which payment options they offer for each order. This depends on:
- Your location and the location of Celtic WebMerchant.
- Your personal order history with Klarna.
- A risk assessment that Klarna performs at the time of checkout.
4. Type of product in your shopping cart Some products in the Celtic WebMerchant range may not be checked out with Klarna according to the terms of Shopify Payments and Stripe. This often applies to specific product categories that are deemed 'risky'.
5. Destination country Check if Klarna is available in your country. If you order outside the supported regions, the option will not appear.
What steps can you take?
If Klarna does not appear as a payment option at Celtic WebMerchant, you can try the following adjustments in the checkout:
- Enter an email address: Make sure you check out with an email address instead of just a phone number.
- Check the currency: Choose one of the supported currencies to check out in (such as Euro or British Pound).
No influence on the decision
Please note that the final decision to offer Klarna lies with the payment provider itself. Unfortunately, Celtic WebMerchant has no influence on the automatic risk assessment or the decisions of Klarna.