I keep receiving payment reminders, but I have already paid.

It may happen that you receive a payment reminder, even though you have already completed the payment. Usually, this means there is a duplicate order in the system of Celtic WebMerchant.

How do you check the status of your payment?

Before contacting us, you can check the following yourself:

• Bank statement: Check if the amount has actually been deducted from your account.
• Email: See if you have received an official payment confirmation from Celtic WebMerchant for the relevant order.
• Account: Check the status of the order in your personal account on the website.

What is the cause of the extra reminders?

Your order has probably been entered twice: once as a correct, paid order and once as a 'draft' (incomplete) order. The reminders you receive are associated with the draft order.

How do you resolve this?

Contact the customer service of Celtic WebMerchant. The staff can cancel the duplicate (draft) order for you, so the automatic reminders stop.