What should I do if I need one or more days to resolve a payment issue with my bank?

Sometimes a payment might not go through right away, for example due to a limit or a technical issue with your bank. Don’t worry: you don’t need to cancel or place your order again with Celtic WebMerchant if it takes a bit longer to resolve the issue.

How can you complete the payment later?

Once the issue with your bank is resolved, you can still complete your payment by following these steps:

• Check your inbox: You’ll automatically receive an email from Celtic WebMerchant if an order hasn’t been paid yet.
• Use the payment link: This email contains a personal link to the secure payment page.
• Complete the payment: Click the link and choose your preferred payment method to finalize your order.

Reserved products

By using the link in the email, your original order will remain in the Celtic WebMerchant system. This way, you can be sure that the items you selected will be processed correctly as soon as your payment is received.