Mag ik het beschadigde product houden als ik korting of vervanging krijg?

Whether you may keep the damaged product when a solution is offered depends on the decision we make regarding your damage claim. This is not a fixed rule, but is assessed on a case-by-case basis considering various factors:

• The severity of the damage: We assess how severely the product is damaged to determine if it makes sense to return the item.
• The country you live in: The customer's location plays a role in weighing the return costs and logistical feasibility.
• Chosen solution: The decision may vary depending on whether a replacement product or a price reduction (discount) is chosen.

Important: Always wait for our instructions before taking any action. Do not use the product or attempt to repair it yourself, as this may affect your right to a claim. Once we have made a decision regarding your damage, we will let you know whether the product needs to be returned to us or if you may keep it.