How long do I have to submit a damage report after receipt?

When you have received an item, there are several timeframes you should consider for filing a claim or returning a product:

1. Visible defects or discrepancies

If you immediately notice something is wrong upon receipt — such as damage to the packaging or a missing item — we recommend reporting this immediately or at least within 48 hours of receipt. In case of damage to the box, it is important to take photos immediately before discarding the packaging.

2. Hidden defects

If a product shows a defect that you could not see immediately upon receipt (a hidden defect), a reasonable period applies to report this after discovery. In practice, this usually means contacting us within two months of discovering the defect.

Important tips:

• Check your order immediately: Open your package immediately upon delivery and check if everything is complete and undamaged.
• Contact us first: Do you have a complaint? Always contact our customer service first before starting an official payment claim with PayPal or your credit card company. This ensures faster processing and prevents the process from taking unnecessarily long.

Proof: Always keep the original packaging and your shipping receipt in case of damage upon receipt.