May I use the product after I have reported damage?

No, you may not use the product once you have reported damage.

Here are the main reasons and steps for handling:

• Preserve the current state: To allow Celtic WebMerchant or the delivery service to properly assess the damage, the product must remain exactly as it was when you discovered the damage.
• Use is acceptance: Using a product can be seen as acceptance of its condition. This may affect your right to a free return or replacement.
• Dangerous: using a damaged product such as a broken LARP sword can be dangerous.
• Wait for assessment: Based on the submitted photos, we will determine if your damage report is acknowledged. Until then, it is important that the item is not further stressed or used.

Our advice: Keep the damaged item in the (possible) box until you receive instructions from us regarding further handling.