How does the refund process work after I have returned a product?

Once Celtic WebMerchant has received and checked your return, the refund process will be initiated. We aim to handle this as quickly and smoothly as possible.

The same payment method

In most cases, the purchase amount will be refunded via the same payment method you used when placing the order:

• Online purchases: Did you pay via iDEAL, Credit Card, or PayPal? Then the money will be refunded to that same account or card.
• Pay later: When using Klarna, the invoice will be adjusted or the outstanding amount will be canceled.

Purchases in the showroom

Did you make a purchase directly in the showroom and pay there with your card (PIN)?

• Usually, we can directly refund the amount to your card via the PIN system.
• If this is not immediately possible due to technical reasons, we will contact you via email to arrange the refund in another way (for example, via bank transfer).

When will the money be in your account?

After the return is processed, it usually takes a few business days for the amount to be visible in your account. The exact time frame depends on the speed of your bank or payment provider.