What is the difference between return, damage/non-conformity, and warranty?

Return

Return means that you send the product back because it is not what you expected after purchase.

This can be, for example:

• You don't want to keep the product
• The product is disappointing
• It looks different than in the photo
• The size doesn't fit
• The finish is disappointing
  
  

Damage / non-conformity

This means that the product is damaged or does not meet your expectations.
The cause can be a manufacturing defect or transport.

Examples:

• A part is loose
• The product was delivered damaged
• The product has a manufacturing defect
• The measurements of a garment do not match the size chart
  

Warranty

Warranty means that the product proves to be defective during use.

Example:

• A hairline crack in a sword blade during use