What does Consumer own shipment mean in the return portal?

In the return portal, the option 'Consumer own shipment' means that you can choose to engage a transport company of your choice to send your return shipment. This means you are not obligated to use the return options we offer within our return portal. This gives you the freedom to decide which transport company you use and how you send the package back.

When you choose 'Consumer own shipment', you do not pay the return costs to us. Instead, you arrange and pay the shipping costs directly with the transport company you select. This can be done, for example, through the transport company's online platform, or by visiting the post office or parcel point where they offer their services. The transport company will provide you with the shipping label you need to send the package.

We highly recommend keeping the tracking number provided by the transport company safe. This number is important because it allows you to track the package throughout the entire return process. This way, you know exactly where your return shipment is and can quickly identify and resolve any issues.