To which address can I return my order?

If you have chosen in our return portal to return your package yourself (without purchasing a shipping label from us) and you live within the European Union (EU), you can send the package at your own expense via a delivery service of your choice.

You can return the package to the following address:

Celtic WebMerchant B.V. 

Attn: Returns 

Marisstraat 8A 

3364 AZ Sliedrecht 

Netherlands

Important when returning:

  • Return period: Ensure that you return the items to us within our period of 30 days after receipt.

  • Packaging: Carefully pack the products, preferably in the original packaging, to prevent damage during transport.

  • Proof of shipment: Always ask the delivery service for proof of shipment with a tracking code and keep it safe. As long as the package is still on its way to us, you are responsible for the shipment.

  • Exception for business orders: Please note that business orders (such as for companies, foundations, associations, or museums) are excluded from the right of return.

  • Exception for orders outside the EU: for orders from outside the EU, the right of return does not apply.

Was this article helpful?

0 out of 0 found this helpful

Is your question not listed?

Contact customer service