Celtic WebMerchant

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How do I get my import VAT back on a return?

  • Updated

Do you live outside the EU? In that case, you may sometimes pay VAT or import tax to the carrier, instead of to Celtic WebMerchant. Celtic WebMerchant has no influence over the handling of this charge by the carrier.

In the event of damage or warranty, we may sometimes ask you to return the product. In that case, you can contact the transport service or the tax authorities of your country to reclaim the paid import VAT. Usually, you will need:

  • The tracking number of the original shipment
  • The tracking number of the return shipment
  • The invoice of your order

Celtic WebMerchant cannot refund the import VAT paid to the carrier to you, nor can we request the refund from the tax authorities on your behalf. However, we can provide any necessary documents upon request.

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