Can I receive my refund on a different account?

No. This is not possible.

We can only refund the amount via the same payment method you used to pay.
The refund is automatically processed by our payment provider Shopify Payments or Paypal.

Manual adjustments are not possible.

If your account has been closed or the refund has failed, please contact us and provide your IBAN number. If you paid in euros, we will transfer it to the bank account from your email. If you paid in another currency, we will email you a discount code equivalent to the ordered amount converted to euros according to the current exchange rate.