Wat moet ik doen als mijn pakket door de douane is ingenomen of vernietigd?

It may happen that customs hold, seize, or even destroy a package. This usually occurs when a product is in violation of the laws of the country to which it is being sent.

Who is responsible for local legislation?

As a resident of your country, you are responsible for knowing and complying with local laws.

• Your responsibility: You must check yourself whether the product you are ordering is legal to import into your country.
• Our role: We try to consider international regulations as much as possible, but it is not possible for us to check all laws worldwide daily. Therefore, you remain liable for the purchase.

Do I get a refund in case of seizure?

No, in the event of seizure or destruction by customs, no refund will be issued.

• Risk: The costs for the loss of the product are at your own risk.
• Additional costs: Any fines or costs for storage and destruction charged by customs are your responsibility.

How can I prevent this?

Always check local legislation before importing products, especially when it comes to weapon-related items or specific materials. This way, you can avoid problems at the border and unnecessary costs.