I have a question about the amount of import duties I had to pay

It may happen that the customs charges are higher than you expected. Although we understand that this is inconvenient, unfortunately, Celtic WebMerchant cannot answer detailed questions about this.

Contact the carrier

For specific questions about the calculation of these costs or handling fees, you should contact the carrier (e.g., UPS, FedEx, or the local postal service) that delivered your package directly.

They handle the customs clearance on behalf of customs and can explain exactly how the final amount is composed.

No influence on customs

It is important to know that:

• No influence: Celtic WebMerchant has no influence on the rates set by customs or the carrier.
• No insight: We have no insight into the specific calculations made by customs in your country.
• Legal obligation: These charges are based on the national legislation of the country to which your order was shipped.

Check your invoice

Do the details on the carrier's invoice not match the value of the products you purchased from us? Then you can file an objection with the carrier. For this, you will need the order confirmation you received from us by email.