Wat moet ik doen als mijn pakket vertraagd is bij de vervoerder?

Follow these steps if your package does not arrive on time:

• Check the tracking information. Keep a close eye on the status of the package.
• Contact the carrier. The carrier's customer service can often provide the quickest answers to questions about delivery and quickly schedule a new appointment with you.

Why can the carrier provide a quicker response?

Celtic WebMerchant ships via a transport hub. We cannot directly contact a delivery service for a quick update. In case of a problem, we always have to initiate an official investigation. This takes time.