I received an email that the Delivery has failed. What does that mean?

This email is an automatic confirmation that the carrier has informed us that the delivery of your order has failed. This notification means that the carrier was unable to deliver the package and that no further delivery attempts will be made. This can have various causes, such as an incomplete address or the package not being picked up in time at a pickup point.

What happens now?

Your package is currently being automatically returned to our warehouse in Sliedrecht. Once we have received and processed the return shipment, we will refund the purchase amount of the items to the account you used to pay.

Note: this specific status update is currently only available for shipments via UPS, GLS, and FedEx. For shipments with DHL, DPD, or PostNL, you will not receive this email, but you can track the status of your package via the carrier's original Track & Trace link.

Important: Returns from outside the EU

When a package from outside the European Union is returned to us because the delivery failed, additional costs may be involved.

• Shipping costs, import duties, or customs fees may be deducted from your refund in this case.

• This happens when these costs are passed on to us by the delivery service or customs for the return shipment.

Delay in information provision

It is possible that you receive this email while the package, according to the Track & Trace, has already been on its way to our warehouse for a day. This is due to the digital connection between the carrier and our store's backend. Information is often synchronized in intervals, which can cause a delay in sending the automatic email. The status on the carrier's Track & Trace page is always the most up-to-date source.