What does it mean if I receive a message about a refund or credit note?

A message about a refund or a credit invoice means that Celtic WebMerchant is refunding an amount to you. This happens automatically via the payment method you used, such as a bank account or a credit card.

There are three reasons why this might happen:

• Stock discrepancy: An item in the order was not available. The credit invoice specifies which item this concerns. In this case, you will also receive a discount code for free shipping. This allows you to choose another item yourself.
• Return: You have returned a product and Celtic WebMerchant has completed the processing.
• Cancellation: You have requested to remove a product from the order yourself.

I received a credit invoice, but the money is not yet in my account.

A credit invoice is the official proof that the refund has been created in the system. It may take a few business days for the bank to process the payment and for the amount to be visible in your account or credit card.