Waarom heb ik een e-mail over een terugbetaling ontvangen zonder dat ik heb geannuleerd?

If you receive a message about a refund without canceling yourself, it is due to an error in the warehouse inventory. The product is no longer available at Celtic WebMerchant.

In this situation, the following rules apply:

• Inventory discrepancy: There is a difference between the inventory in the computer and the actual inventory in the warehouse. The product has not been sent to another customer.
• Longer delivery time: Even with products that have a longer delivery time, it can happen that the item is ultimately not available.
• Refund: Celtic WebMerchant will always refund the amount paid for the missing product to your account.

Will I receive compensation for the inventory discrepancy?

Whether you receive an additional discount code depends on the situation:

• Part of the order is canceled: You will receive a refund for the product. Additionally, you will receive a discount code for free shipping. With this code, you can choose another product without paying extra shipping costs.
• The entire order is canceled: You will not receive a discount code for free shipping. This is not possible because you will already receive a full refund of the shipping costs from the first order.