Celtic WebMerchant

Avoid waiting

If your package was already on its way, but the status has been stagnant for several days, first check the following points:

Holidays: Check in which country your package was last scanned and if there is a holiday there at the moment. Sorting centers are often closed on those days.
Weekend: Most sorting centers are closed on weekends. It is therefore normal for your package to be stagnant in tracking on Saturday and Sunday.
Transfer to local partner: Sometimes your package is handed over to a local delivery service in the destination country.
- Check your tracking link for additional tracking numbers or links for "national" or "international".
- Do these links not work? Then find out which local delivery service collaborates with your original carrier (for example, PostNord or Seur).
- Go to the website of that local service and enter the tracking code there to find the current status.
Christmas passed? After Christmas, there are many delays in sorting centers because a large number of people are off work. Wait at least 3 working days for the system to return to normal.

Is this not the case? Then follow these steps:

Contact the delivery service: First, contact the customer service of the delivery service. They have the most up-to-date information. This is often faster than through us, as we have to send inquiries through an intermediary at the transport hub.
Contact us: Can the delivery service not provide a solution? Then contact us. We will then initiate an official postal investigation for you.
Loss: In the unlikely event that the package is officially declared lost by the delivery service, we will arrange for a new shipment of your product or a full refund.

For packages destined outside the European Union, there may be other reasons for the lack of scans:

Customs: Packages may be held at customs for inspection. This usually takes two weeks, but around holidays, it may take longer. During this pe

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